Frequently Asked Questions

We are an independent third-party customer support company. We help customers with bill payment assistance, account guidance, relocation assistance, and general utility-related customer services.

No. Dropbox Services LLC is NOT directly affiliated with, endorsed by, or operated by any energy, utility, gas, water, electric, internet, cable, or government provider.

Simply call us at 888-330-0866. Our support lines are open 24 hours a day, 7 days a week.

Our representatives are available around the clock, every day of the year, to assist you.

Yes. Our representatives can walk you through your statement, explain charges, and discuss the payment options available to you.

Absolutely. We assist with starting, stopping, and transferring services when you relocate.

Standard call rates may apply from your phone carrier. Please call 888-330-0866 for details about our support services.

We handle your information with confidentiality and care as part of our secure support process.

We provide guidance and support regarding payment options. A representative can explain the ways payments can be made.

Visit our Outage Information page for safety tips, or call us for general guidance. Always report downed lines to the proper authorities.

Yes. Our Storm Center offers preparation guidance, emergency kit tips, and family planning resources.

Our representatives and Energy Saving resources share practical efficiency tips to help reduce your usage and costs.

Having your account details and a recent statement handy can help us assist you more efficiently.

Yes, we provide guidance on managing and updating your account details.

Definitely. We help new residents understand how to start service and get set up.

Yes, we treat every conversation with professionalism and confidentiality.

Please call 888-330-0866 and a representative will do their best to assist and address your concerns.

We assist customers across the country with utility-related customer support needs.

Our goal is fast, efficient service. Call us and a representative will assist you as soon as possible.

We are transparent about being an independent third-party provider. Our disclaimer appears throughout our site, and our representatives are always clear about who we are.