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Important Notice: We are a third-party customer service provider. Dropbox Services LLC is NOT directly affiliated with, endorsed by, or operated by any energy, utility, gas, water, electric, internet, cable, or government provider. We help customers with bill payment assistance and customer support services.

Outage Information

Stay Informed During Outages

Helpful information and guidance to keep you safe and prepared when service disruptions occur.

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During an Outage

Outage Support & Safety

Power Outage Information

General guidance on what to do when the power goes out.

Safety Tips

Stay safe with practical, easy-to-follow advice.

Emergency Contacts

Know who to call and when during an emergency.

Outage Preparation

Steps to take before an outage happens.

Weather Alerts

Understand how weather can affect service.

General Assistance

A representative can help answer your questions.

Be Prepared

Outage Preparation Made Easy

A little preparation goes a long way. Our representatives can share tips to help you and your family stay ready.

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Preparation Tips

Keep flashlights and batteries accessible
Store water and non-perishable food
Keep devices charged ahead of storms
Have an emergency contact plan ready

Safety First

Key Outage Safety Reminders

Stay clear of downed lines and report them to authorities
Use flashlights instead of candles when possible
Keep refrigerator and freezer doors closed
Unplug sensitive electronics to protect them
Check on neighbors who may need help

Need Assistance? Call Us Today

Our representatives are ready to help with bills, moving, and support.

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